Shipping and Returns
I can ship to virtually any address in the world. When purchasing, you will be given a list of shipping options and prices for your address. Please note that the shipping rates for many items are weight based. Packages are sent using a signed for, tracked service so that any problems in shipping can be identified and sorted easily; you wil be given tracking details when your order is shipped.
If there is not an option to ship to your address, please contact me and I will be happy to give you a price and delivery time.
Gift Wrapping Service
I can gift wrap your order if you select the gift wrapping option. The inner carton will be attractively gift wrapped, and a card enclosed which can carry whatever message you would like. An additional chage is made for this service.
To ensure that your item arrives safely and intact, all items are heavily wrapped.
I double wrap orders for larger or multiple items. Your items are first wrapped inside an individual carton, and then all the items are packed into a second outer carton, with padding between them.
Where possible, we use biodegradable or recyclable packaging.
Customs, Duty and Taxes
For orders outside of the United Kingdom, the order may be subject to duty, taxes and other customs charges. This includes VAT in member states of the EU. We do not pay these; it is your responsibility to pay them (and any administration fee charged) when the goods arrive in your country, if asked. If you refuse, and the goods are returned to us, we will issue a refund for the items but not for the shipping costs.
You may return your order within 14 days of receipt. If the return is a result of our error (you received an incorrect or defective item, for example) we will reimburse your return shipping costs as well as the full cost of your purchase. If you are returning the item because you have changed your mind, we require the item to be returned in as new condition, and we will refund the cost of the item, but not your purchase or return shipping costs.
If your order was damaged when sending it to you, please take some photos and contact me. As ceramics is hard to repair, I may give you a refund and just ask you to dispose of the remains.
If returning goods to us, it is your responsibility to ensure that they arrive in the same condition that you received them. I suggest that, if undamaged, you use the same packaging that you received the goods in, and also use a tracked and signed for delivery service. Also, please include either the delivery note or your name in the returns box.
If you need to return an item, please contact me with your order number and details about the product you would like to return. I will respond quickly with instructions for how to return items from your order.