Ts & Cs

Shipping

We can ship to virtually any address in the world. When purchasing, you will be given a list of shipping options and prices for your address. Please note that the shipping rates for many items we sell are weight based. Packages are sent using a signed for, tracked service so that any problems in shipping can be identified and sorted easily; you wil be given tracking details when your order is shipped.

To ensure that your item arrives safely and intact, we double wrap all orders. Your items are first wrapped inside an individual carton, and then all the items are packed into a second outer carton, with padding between them.

Gift Wrapping Service

We can gift wrap your order if you select the gift wrapping option. The inner carton will be attractively gift wrapped, and a card enclosed which can carry whatever message you would like. An additional chage is made for this service.

Returns Policy

You may return your order within 14 days of delivery. If the return is a result of our error (you received an incorrect or defective item, for example) we will reimburse your return shipping costs as well as the full cost of your purchase. If you are returning the item because you have changed your mind, we require the item to be returned in as new condition, and we will just refund the cost of the item, not your purchase or return shipping costs.

When returning an item, please note that you are responsible for any loss or damage in transit, so ensure that it is adequately wrapped up and you use a suitable method of shipping with proof of delivery.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.